Basic Support package is 1st Tier support choice for initial setup of your 3CX system deployment. Basic Training and adding call flows etc.
Some Major services that you can enjoy under this support Tier are as follows:
Hours Included | 3 |
Changes to Existing Users | Included |
Changes to Hosting Server | Included |
Patch Management | Included |
System Troubleshooting | Included |
Connectivity Issues/Changes | Included |
Backup Restoration | Included |
Hosted Instance Termination | Included |
OS Management | Included |
SIP Trunk Configuration Changes | Included |
User Configuration Changes | Included |
CRM Integration Changes | Included |
Call Flow Configurations | Included |
Daily Backups | Included |
System Upgrade Consultation | Not Included |
IP Phones Configuration | Not Included |