This support level is good for medium level business where generic changes based on events or any troubleshooting is required.
Some Major services that you can enjoy under this support Tier are as follows:
Hours Included | 10 |
Changes to Existing Users | Included |
Changes to Hosting Server | Included |
Patch Management | Included |
System Troubleshooting | Included |
Connectivity Issues/Changes | Included |
Backup Restoration | Included |
Hosted Instance Termination | Included |
OS Management | Included |
SIP Trunk Configuration Changes | Included |
User Configuration Changes | Included |
CRM Integration Changes | Included |
Call Flow Configurations | Included |
Daily Backups | Included |
System Upgrade Consultation | Included |
IP Phones Configuration | Included |